FAQ
Frequently Asked Questions (FAQ)
Q: Where do you ship?
- We currently ship within the United States only.
Q: How long does delivery take?
- Processing time is 1–2 business days.
- Transit time is 2-3 business days.
- Total delivery time is typically 3-5 business days.
Q: How much does shipping cost?
- We charge a flat shipping rate of $4.99 on all orders.
Q: Can I track my order?
- Yes, once your order has shipped, you will receive a tracking number via email
- Tracking updates may take 24–48 hours to appear.
Q: What carriers do you use?
- We ship via trusted carriers such as FedEx, USPS, DHL and UPS.
Q: Can I cancel or change my order?
- Orders can only be modified or canceled before they are processed.
- Please contact us as soon as possible for any changes.
Q: What if I receive a damaged or incorrect item?
- Please contact us within 7 days of delivery.
- We will arrange a replacement or full refund at no additional cost.
Q: What is your return policy?
- We accept returns within 30 days of delivery.
- Items must be unused and in original packaging.
- No restocking fees are charged.
Q: When will I receive my refund?
- Refunds are processed after inspection of returned items.
- It may take a few business days for the refund to appear in your account.
Q: What if my package is delayed or lost?
- Please check your tracking information first.
- If needed, contact us and we will assist you with the carrier.
Q: Do you ship internationally?
- No, we currently only ship within the United States.
If you have any additional questions, our support team is always available to assist you.
Phone: +1 (213) 529-1928
Email: info@jamesca.shop
Address: 2636 S Malt Ave, Commerce, CA 90040. United States
Customer Service: 09:00 AM to 05:00 PM (Monday to Friday)